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No
tim
wasted
Back
in June, Carlotta Davis was taking
antibiotics for a sore throat that would not
go away.
“I felt like I was swallowing glass,” she says.
So Carlotta did what 35 percent of Americans
do: She looked up her symptoms on Google.
“The more I Googled, the more I panicked,”
she says. “I wanted a second opinion.”
As she had just moved to the Arlington area,
she sought her colleague’s recommendations.
“She told me she always goes to Methodist
Mansfield,” Carlotta says. “I asked, ‘Are they
good? Are they quick?’ She said, ‘Yes, I only
go to them.’”
So she Googled again — this time for
Methodist Mansfield Medical Center. There
she found a link to QuickER.org.
Out the door in no time
At QuickER.org, patients can schedule emer-
gency department (ED) appointments at a time
that is convenient for them. Until then, they can
wait in the comfort of their own homes.
“Our patients have been extremely satisfied
with QuickER.org,” says Ketan Trivedi, MD,
FACEP, ED medical director. “If they’re not
experiencing a true emergency but still need to
see a physician, this saves them a lot of time.”
Carlotta can testify to the expedient care.
“When I got to my appointment, it was like
boom, boom, boom, boom, done,” she says.
“From the time I signed in to the time they told
me I could leave, it was probably an hour and
15 minutes. That’s a record.”
Carlotta says she was also impressed with the
physician’s thoroughness.
“My sore throat ended up being a virus,
which just had to run its course, but the doctor
gave me some tips for other things I could do
to help,” she says. “He sat there and answered
any questions and made sure I was completely
satisfied before I left.”
New health care home
Carlotta still plans to use Google to help her
find her way around her new city, but she
doesn’t have to look for a hospital anymore.
“I was truly satisfied, and I’ve found a
new hospital facility for any type of medical
emergencies for me and my family,” she says.
“It was a really great experience.”
Additional source: Pew Research Internet Project
QuickER.orghelps speed up emergency care
“I’ve found a new hospital facility for any type
of medical emergencies for me and my family.”
— Carlotta Davis
8
Methodist Mansfield Medical Center
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Winter 2014 – 2015